Choosing and fit
Choosing the right product
How do I know a product will fit?
Where we have verified them, product pages list external width, depth and height in centimetres plus any clearance the item needs to open, slide or stack. Measure your usable space at its narrowest point and compare before ordering. Our measurement guide walks through it step by step.
What if a product page has no dimensions?
It means we have not verified them yet. We publish measurements only when we can stand behind them. Contact us and we will confirm before you order.
Can I buy pieces separately and add to them later?
Where we have checked a product against others, the compatible items are listed on its page. Compare the published dimensions before assuming two pieces will stack or sit together, and contact us if you're unsure.
Are your containers food safe, airtight or dishwasher safe?
We only state material properties we can evidence from supplier documentation. Where a product page does not make a claim, please assume it has not been verified and contact us before relying on it.
Orders and delivery
Orders, delivery and returns
How long will my order take to arrive?
Most Australian orders are expected to arrive within approximately 5–12 business days after the order is placed. This total already includes the 1–3 business days we take to process an order for dispatch.
Delivery to remote locations may take up to 15 business days. These are estimates, not guaranteed arrival dates. Full detail is in our Shipping Policy.
Do you deliver to PO boxes and remote areas?
Some carriers or products cannot be delivered to PO boxes, parcel lockers, islands, remote communities or locations needing specialised freight.
If we cannot deliver to the address provided, we will contact you to arrange an alternative.
Can I track my order?
Where tracking is available, tracking details are emailed to you after your parcel is dispatched. Tracking can take up to 48 hours after dispatch to begin showing carrier scans.
If an order is split across multiple parcels, you may receive separate tracking for each.
What if something arrives damaged?
Photograph the outer packaging before discarding it, then the shipping label, then the damaged product and internal packaging. Email support@ordessa.com.au as soon as reasonably possible.
Keep the product and packaging until we confirm whether an inspection or return is required. A recommended reporting period does not remove your rights under the Australian Consumer Law.
What is your returns policy?
We accept eligible change-of-mind return requests submitted within 14 calendar days after delivery. Change-of-mind returns need written authorisation from us first, you cover return postage, and the original delivery charge is not refunded. There is no restocking fee.
Faulty, unsafe, damaged, materially misdescribed or incorrectly supplied products are covered by the Australian Consumer Law, and those rights are not affected by our policy. Full detail is in our Returns and Refund Policy.