Track your order

Once your order has been dispatched, we’ll email you a shipping confirmation with your tracking details. Tracking information can take up to 48 hours to begin showing updates after the carrier receives the parcel.

View your orders

Delivery timeframes

  • Orders are generally processed within 1–3 business days.
  • Most Australian orders arrive within approximately 5–12 business days, including processing time.
  • Deliveries to some regional or remote locations may take up to 15 business days.
  • Orders containing multiple items may occasionally arrive in separate parcels.
  • Each dispatched parcel may receive its own tracking number.

If your tracking has not updated

  • New tracking numbers can take up to 48 hours to begin showing updates after the carrier receives the parcel.
  • Check the tracking link in your dispatch email — this always shows the most current information available.
  • If tracking still has not updated after that initial carrier-processing period, contact us with your order number and we will follow it up for you.

If your order is marked delivered but you cannot find it

Before contacting us, it is worth checking:

  • Safe or nominated delivery locations around your property, such as a porch, side gate, letterbox or parcel locker.
  • Whether another member of your household, a neighbour or a building manager accepted the parcel on your behalf.
  • The carrier’s delivery information, which often records exactly where the parcel was left.

If you still cannot locate your parcel, get in touch and we will help you follow it up with the carrier.

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